Welcome to Customer Care

ESET Support

ESET Support

ESET Customer Care is here to help, and our goal is to provide the answers you need as quickly as possible, without waiting in a queue. Our online self-service tools include a continuously-updated Knowledgebase, easy-to-follow User Guides, and controllable video tutorials.

If you still can't find what you're looking for, you can always contact the local customer support representatives by using the Support Request form - a customer support representative will respond to your case within the next business day.

Live Telephone Support

Need to speak to our technical support representatives? You may choose to contact us for technical support assistance by contacting at 1-300-22-3738. Live personnel is available from Mondays to Fridays, 9am to 5.30pm excluding public holidays

Knowledgebase/FAQ's & Other Self-Service Tools

Knowledgebase/FAQ's & Other Self-Service Tools

The ESET Knowledgebase contains an abundance of useful information on resolving the most common and current issues, with easy-to-use drill-down categories and an advanced keyword search. The Knowledgebase covers topics ranging from installation to error resolution, as well as a wide variety of information on the new generation of ESET products - ESET Smart Security, ESET NOD32 Antivirus 3.0, and ESET Mobile Antivirus.

Also included is a voting feature which allows you to interact with the ESET Knowledgebase team and influence future content. If you find a solution to be useful, vote for it or leave a comment. If the article didn't answer your question, let us know - we value your feedback.

Activation Page for CD customers

If you purchased a CD from an ESET reseller, our Activation page offers a way to start using your ESET security product.

Lost your username and password?

If you need your username, password, expiration date of your license, or other license information, you can have this information emailed to you by visiting our Support page. Registration credentials verification are required.

ThreatSense Updates

As many ESET customers know, the power of our product lies in the continuous virus signature and advanced heuristics updates downloaded to your system. By default, our products check for new updates every hour. If you're interested in seeing which threats were addressed with the latest updates, check out our ThreatSense Updates page.

User Forum

Visit the ESET User Forum available 24 hours a day, 7 days a week. The forum is hosted by Wilders Security.