Technical Support

In need of assistance with the product? Our Technical Support team can be reached using the following methods

• Telephone – Monday to Fridays, 9am to 5.30pm excluding public holidays
• Telephone contact: +603 7877 2284
• For customer within Malaysia, call 1-300-22-3738

Please have in hand the details of your purchase and any activation key or registration details that will help us to serve you faster and better.

We can also be reached via email at any time 365support@basicgateway.com

Or create an online tech support case with us by clicking on submit a ticket link below.

WE REPLY TO ALL MESSAGES. If you do not receive any replies from us within 24-48 business hours, please check your spam filter.

In all technical support cases, please provide us the details of your purchase and any activation key or registration details that will help us to serve you faster and better.